Contact us
Questions about an account, a deposit or a withdrawal go to the same people. Use whichever is easier for you.
Live chat
The chat button in the corner of every page on this site. Sign in first and we will know who you are without asking.
Write to [email protected] from the address your account is registered to, so we can answer about your account.
From your dashboard
Signed-in clients can open a support request under Support, and follow it there until it is closed.
Making a complaint
If something has gone wrong, tell us through any of the ways above and say that it is a complaint. Include your account number and what you would like us to do.
- We confirm that we have received it.
- A person who was not involved looks into it and replies in writing.
- If you are not satisfied with the answer, you can ask for it to be reviewed again.
We keep a record of every complaint and what was decided.
Staying safe
MFXNeo will never ask for your password, your trading password or a sign-in code — not by email, chat or phone. We do not manage accounts on anyone's behalf, and we do not ask clients to send money anywhere other than through the deposit page in their dashboard.
If someone contacts you claiming to be from MFXNeo and asks for any of these, do not reply, and tell us at [email protected].