AML & KYC policy

We do not allow our services to be used to launder money, finance terrorism or evade sanctions. We verify who our clients are, watch how money moves through their accounts, and act on what we find.

Every client is verified before their first withdrawal. We ask for:

• your full name, date of birth and country;
• the type of identity document and the last four digits of its number;
• clear photographs of the document; and
• a photograph of you holding it, so we can see it is yours.

Our staff check each submission. If it is not accepted we tell you why and you can submit again.

Clients are screened against international sanctions lists when they submit their identity for verification, and may be screened again at any time. We do not open or keep accounts for people on those lists.

Deposits must come from you. We may ask you to explain the source of the money you deposit, or the funds behind it, and to provide documents that show it. We may hold a deposit or withdrawal until we have what we need.

Money is paid out only to a verified client. Each withdrawal is confirmed with a code we email you, and with the code from your authenticator app if two-step sign-in is on, and checked by our finance team before it is paid.

We watch accounts for activity that does not fit the client or the way the service is normally used. Where the law requires it, we report suspicious activity to the authorities, and we may not be allowed to tell you that we have.

We may refuse to open an account, refuse a payment, or suspend or close an account where we cannot verify a client, where a client will not provide information we have asked for, or where we suspect money laundering, fraud or a sanctions breach.

We keep identity and transaction records for as long as the law requires after an account is closed, so they can be produced to the authorities if asked.